Use Cases

Use Cases for Developers to build a robust and seamless user experience:

1. Customer Support

Unecast’s SMS capabilities can significantly enhance customer support operations by providing timely, personalized, and efficient communication. Here are some common use cases:

1.1 Automated Responses

Use Case: Automatically send acknowledgment messages to customers when they submit a support request.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Thank you for contacting support. Your request has been received and is being processed. Ticket ID: 12345"
}

Benefits: Ensures customers know their request is received, improving satisfaction and reducing follow-up inquiries.

1.2 Status Updates

Use Case: Keep customers informed about the status of their support tickets.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Your support request (Ticket ID: 12345) is currently being reviewed by our team. We will update you shortly."
}

Benefits: Reduces customer anxiety and the need for repeated follow-ups, improving overall customer experience.

1.3 Appointment Reminders

Use Case: Send reminders for scheduled support calls or appointments.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Reminder: Your support call is scheduled for tomorrow at 10:00 AM. Please be available."
}

Benefits: Decreases no-show rates, ensuring better resource allocation and customer satisfaction.

1.4 Resolution Notifications

Use Case: Notify customers when their support issue has been resolved.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Your support issue (Ticket ID: 12345) has been resolved. Please check your email for detailed information. Thank you!"
}

Benefits: Provides closure to customers, enhancing their overall support experience.

1.5 Feedback Requests

Use Case: Request feedback from customers after resolving their support issues.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "We hope your issue has been resolved. Please take a moment to provide feedback: [link]"
}

Benefits: Collects valuable customer insights, helping improve future support processes.

1.6 Proactive Support Notifications

Use Case: Inform customers about potential issues or scheduled maintenance proactively.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Our system will undergo maintenance on [date] from [time]. You may experience brief interruptions during this period. We apologize for any inconvenience."
}

Benefits: Builds trust by keeping customers informed, reducing the impact of unforeseen issues.

Example:

Here’s how you can implement some of these use cases using Unecast’s SMS API:

1.7 Automated Response Example

curl -X POST https://api.unecast.com/v1/sms/send \
     -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json" \
     -d '{
           "from": "UNECAST",
           "to": "[phone]",
           "message": "Thank you for contacting support. Your request has been received and is being processed. Ticket ID: 12345"
         }'

---

2. Marketing Campaigns

Unecast’s SMS capabilities can significantly enhance your marketing campaigns by providing a direct, personalized, and efficient way to reach your audience. Here are some common use cases:

2.1 Promotional Campaigns

Use Case: Send time-sensitive promotions and discounts to customers.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Get 20% off on your next purchase! Use code SAVE20 at checkout. Offer valid until [date]."
}

Benefits: Drives immediate sales and engagement, especially during sales events or holidays.

2.2 Product Launch Announcements

Use Case: Inform customers about new product launches or updates.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Exciting news! Our new product [Product Name] is now available. Check it out here: [link]"
}

Benefits: Creates buzz and excitement around new offerings, driving traffic and interest.

2.3 Event Invitations

Use Case: Invite customers to special events, webinars, or sales.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Join us for our exclusive event on [date] at [location]. RSVP now and enjoy special perks! [link]"
}

Benefits: Increases event attendance and engagement with your brand.

2.4 Loyalty Program Updates

Use Case: Update customers about their loyalty points or membership status.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "You have earned 100 loyalty points! Redeem them on your next purchase. Visit our store for more details."
}

Benefits: Encourages repeat purchases and customer loyalty.

2.5 Abandoned Cart Reminders

Use Case: Remind customers about items left in their shopping cart.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "You left items in your cart. Complete your purchase now and enjoy free shipping! [link]"
}

Benefits: Recovers potentially lost sales and increases conversion rates.

2.6 Seasonal Greetings

Use Case: Send personalized holiday or birthday greetings.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Happy Birthday! Enjoy a special gift from us. Use code BDAYGIFT at checkout for a surprise discount!"
}

Benefits: Strengthens customer relationships and builds brand loyalty.

2.7 Surveys and Feedback Requests

Use Case: Request feedback from customers after a purchase or interaction.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "We value your feedback! Please take a moment to complete our survey: [link]"
}

Benefits: Gathers valuable customer insights, helping improve products and services.

Example:

Here’s how you can implement some of these use cases using Unecast’s SMS API:

2.8 Promotional Campaign Example

curl -X POST https://api.unecast.com/v1.0/sms/send \
     -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json" \
     -d '{
           "from": "UNECAST",
           "to": "[phone]",
           "message": "Get 20% off on your next purchase! Use code SAVE20 at checkout. Offer valid until [date]."
         }'

Best Practices

• Personalization: Customize messages with the recipient’s name or specific details to increase engagement.

• Timing: Send messages at optimal times to increase the likelihood of being read and acted upon.

• Compliance: Ensure messages comply with relevant regulations and include opt-out options.

3. Secure Authentication

Unecast’s SMS capabilities can greatly enhance security for your applications by providing reliable and efficient authentication methods. Here are some common use cases:

3.1 Two-Factor Authentication (2FA)

Use Case: Enhance account security by requiring a second form of authentication.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Your authentication code is 123456. Please enter this code to complete your login."
}

Benefits: Adds an extra layer of security, reducing the risk of unauthorized access.

3.2 One-Time Passwords (OTP)

Use Case: Use one-time passwords for secure logins or transactions.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "Your OTP is 654321. Use this code to verify your transaction."
}

Benefits: Ensures that only the intended user can complete the login or transaction.

3.3 Account Recovery

Use Case: Help users recover access to their accounts by sending verification codes via SMS.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "To reset your password, please use the following verification code: 789012."
}

Benefits: Provides a secure and quick way for users to regain access to their accounts.

3.4 Transaction Verification

Use Case: Confirm sensitive transactions, such as financial transfers, with SMS verification.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "To confirm your transaction of $1000, please enter the code 345678."
}

Benefits: Reduces the risk of fraudulent transactions by adding a verification step.

3.5 Login Alerts

Use Case: Notify users of new or suspicious login attempts.

Example:

{
  "from": "UNECAST",
  "to": "[phone]",
  "message": "A new login to your account was detected from a new device. If this was not you, please secure your account immediately."
}

Benefits: Keeps users informed of potentially unauthorized access, allowing them to take action quickly.

Example:

Here’s how you can implement some of these use cases using Unecast’s SMS API:

3.6 Two-Factor Authentication Example

curl -X POST https://api.unecast.com/v1.0/sms/send \
     -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json" \
     -d '{
           "from": "UNECAST",
           "to": "[phone]",
           "message": "Your authentication code is 123456. Please enter this code to complete your login."
         }'

Best Practices

• Timeliness: Ensure that authentication codes are delivered quickly to maintain a seamless user experience.

• Expiration: Set a short expiration time for OTPs to minimize the risk of misuse.

• Encryption: Use HTTPS for all API requests to ensure that sensitive information is transmitted securely.

• User Education: Inform users about the importance of keeping their phone numbers updated and secure.